Here is a list of our Frequently Asked Questions to help you with everything MDCH. If you have any other questions, please visit our CONTACT US page or give Co-Directors Adele and Chris a call on 1300 994 208.
HOW DO I WATCH A CONCERT?
To watch a concert already purchased:
Go to https://watch.melbournedigitalconcerthall.com/
Log In to your account in the top right corner.
Click on the ‘My Tickets’ icon, which will be visible next to the Log in/Log out button once you’ve logged in.
All your concert tickets will be listed there with a countdown. Click ‘Watch’ when it’s time to go.
I’M BUSY ON THE NIGHT. CAN I WATCH THE CONCERT LATER?
Certainly. As long as you’ve secured your ticket before the live performance ends, we’ll automatically give you 72-hour access afterwards so you can enjoy it when it suits you best. No need for action on your part: we’ll process and upload the recording, then put it into your ‘My Tickets’ folder for you the following morning.
Please don’t worry if it’s not visible immediately after the concert ends: we’re dealing with very large files that can take hours to upload. Your 72-hour time window won’t begin until the recording is in your account.
CAN I BUY TWO TICKETS TO THE SAME PERFORMANCE?
You sure can. While your entire household is welcome to watch on one ticket, purchasing more than one ‘seat’ is a great way to support the artists.
Why not treat it like a regular concert and pick up two if you’re ‘attending’ with a friend? To do that, simply add another copy of the performance to your cart before proceeding to checkout.
I MISSED MY FRIEND’S CONCERT. CAN I STILL BUY A TICKET TO THE LIVESTREAM?
Sadly, we can’t sell new tickets once the livestream has ended. However, we do occasionally put popular concerts back on sale for On Demand viewing. Please email us on [email protected] and we’ll see what can be done.
WHERE DO I BUY TICKETS TO ATTEND IN PERSON?
Our physical/live audience tickets are available through this website: https://melbournedigitalconcerthall.com/whatson/live-studio-tickets-melbourne/
Our digital/livestreaming tickets are available through this website: https://watch.melbournedigitalconcerthall.com/#/home
HELP! I ACCIDENTALLY PUT TOO MANY CONCERTS IN MY CART
That’s easily fixed. On the watch.melbournedigitalconcerthall.com page, go to the menu at the top of the screen and click on the ‘Cart’ icon next to the shopping trolley. That will bring up a list of all items in your cart. Each one has a cross next to it that you can simply click on to remove any unwanted tickets.
HOW DO I ACCESS THE MENU ON A MOBILE DEVICE?
Because of limited space on smaller screens, the menu is collapsed into a small dropdown called a ‘hamburger’ menu. Click the three horizontal lines on the top right (it looks a bit like a hamburger) and you will see the menu.
Note: You will only see the hamburger menu if you are on a mobile device or if you have reduced the size of your browser window.
I BOUGHT A TICKET TO ATTEND IN PERSON BUT NOW I CAN’T MAKE IT. CAN I SWITCH TO A DIGITAL TICKET INSTEAD?
Flexibility is at the heart of what we do. If your plans change, we’re more than happy to help you swap to a digital ticket (or vice versa if you have a digital pass and decide to attend in person).
Simply email us on [email protected] or call 1300 994 208 to arrange the swap. Where possible, we appreciate as much advance notice as you can give us so that we can offer vacant seats to other patrons.
MY CITY HAS GONE INTO LOCKDOWN. WILL THE CONCERT STILL GO AHEAD?
Livestreaming in small, socially distanced groups has so far been permitted in all but the most extreme lockdown conditions. Unless you hear otherwise, please assume that scheduled performances will still take place and that your online ticket will remain valid.
If you’ve purchased a studio ticket and it’s no longer possible to welcome patrons into the venue, we’ll be in touch to discuss digital alternatives, postponement, refunds and exchanges.
Safety is paramount at MDCH and we present all concerts with the utmost care, in sanitised conditions fully compliant with Government COVID-safe guidelines. If we can’t operate at all during lockdown, we’ll let you know and arrange to postpone, exchange or cancel your booking.
Livestreaming is often the only opportunity left for our artists to earn an income during lockdown. If you’re able, we’re grateful to you for hanging onto your tickets and showing them your support while we work hard to adapt to new conditions.
HOW CAN I TEST TO SEE IF I CAN VIEW THE STREAM?
Click the link below. If you can see the video then you should be OK to view any live streams on this website.
Try the test video*: http://player.5stream.com/51361
If you cannot play the video, try the following:
• It could be that the CDN is being blocked by your firewall, if this is the case then please whitelist cloudfront.net
• Make sure you are using the most recent version of the main browsers (Chrome, Safari, Firefox, IE11, Edge)
• Try connecting to a different network connection – tether to your smart phone over 4G
* The music playing is a piano arrangement from Schubert’s Winterreise Op. 89, D. 911: XIII. Die Post
WHAT SORT OF INTERNET CONNECTION DO I NEED?
To watch video online a fast internet connection is needed.
To check your connection, go to Speedtest.net. It’s recommended that you have a download speed of at least 1Mbps.
THE PLAYER KEEPS BUFFERING, WHAT DO I DO?
If the player keeps pausing or buffering then it generally means that you do not have enough bandwidth to view the stream.
Try viewing a lower quality version of the stream and see if that helps. To do that, click on the Cog button at the bottom right of the player and choose a lower number.
If that doesn’t help, give us a call on 1300 994 208 and we’ll find a solution together. And above all, please don’t panic: you’ll have 72 hours to watch the performance later if you’re experiencing internet issues on the night.
WHAT WEB BROWSERS ARE SUPPORTED?
Supported browsers are:
• Chrome
o Desktop 58+
o Android 59+
• Safari
o Desktop 10+
o iOS 10+
• Firefox 52+
• IE11+
• Edge 14+
HOW DO I MIRROR TO MY HD TV?
CONNECTING VIA AN HDMI CABLE:
This is the most straightforward method. Simply connect your laptop, iPad or tablet to your TV via HDMI or a similar cable and select the appropriate source on your TV settings.
AIRPLAY VIDEO FROM YOUR IPHONE, IPAD, OR IPOD TOUCH:
Open the site https://watch.melbournedigitalconcerthall.com and find the concert that you want to AirPlay to your Apple TV.
Tap Airplay
Choose your Apple TV. If you don’t see your Apple TV, make sure that your iOS device is connected to the same Wi-Fi network as your Apple TV.
To stop streaming, tap in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.
AIRPLAY VIDEO FROM A MAC:
Open the site https://watch.melbournedigitalconcerthall.com and find the concert that you want to AirPlay to your Apple TV.
Click the icon on the right side of your Mac’s menu bar.
Click on Apple TV from the dropdown. (If you have multiple Apple TVs in the vicinity, choose the one you want to use right now).
AIRPLAY FROM A WINDOWS PC:
You’ll need a third-party app installed on your Windows PC to mirror its screen.
We recommend using AirParrot to mirror from your PC. http://www.airsquirrels.com/airparrot/
CHROMECAST MIRRORING:
To mirror the display from a laptop or desktop, you must use the Chrome browser for Windows, Mac, or Chrome OS. Because tab mirroring can drain battery life, however, you might want to plug your laptop into a power source first.
Select the Chromecast icon (the rectangle with a Wi-Fi icon in one corner) to the right of the address bar. You can also select ‘Okay, Got It’ to dismiss the welcome message.
To mirror your current browser tab, simply select your Chromecast from the list. To mirror your entire desktop display, click on Cast tab, then select Cast desktop. Select your device from the list, then decide whether to uncheck the box for sharing audio. Select Share to begin casting.
To lower the volume or stop casting, click the Chromecast icon to bring up the menu. (You’ll still need to increase your television’s volume if the sound isn’t loud enough.) You can also stop casting by exiting the Chrome browser.
CHROMECAST MIRRORING FROM AN ANDROID DEVICE:
Android screen mirroring should work with any phone or tablet running Android 4.4.2 or higher. Again, it’s a good idea to keep your device plugged into a charger while watching a concert or show.
Open the Google Home app, which is the same app you used to set up the Chromecast.
Tap the menu button in the top-left corner, then tap Cast screen/audio at the top of the menu.
On the next page, tap Cast screen/audio, then select your Chromecast from the list to begin mirroring.
To stop casting, tap Disconnect in this menu, or open your notification shade and Disconnect under the Casting screen notification there.
HOW DO I PREPARE FOR WATCHING A LIVE STREAM?
Before watching the stream, make sure you have the following:
A computer with stable internet connection
Headphones or quality speakers
HOW DO I EXIT FULL SCREEN?
The easiest way to exit full screen mode is to click the ‘esc’ (escape) button on the keyboard.
You can also double-click the player or click the ‘f’ letter on your keyboard.
If you have problems viewing videos, make sure you have the most up-to-date version of your browser.
If all else fails, give us a call and we’d be happy to help. Dial 1300 994 208 to reach Chris, Adele or Piera during business hours and on concert nights.
You’ll also find us at [email protected]
Thanks so much for supporting Australian musicians. We hope you enjoy the concert!