Here is a list of our Frequently Asked Questions to help you with everything MDCH. If you have any other questions, please visit our CONTACT US page or give Co-Directors Adele and Chris a call on 1300 994 208.
To watch a concert already purchased:
The computer will only let you buy one ticket per email address but if you would like to buy a second one to support an artist (or to give it as a gift to a friend), create a second profile with a second email address and you will have doubled your aid for the musician!
If you would like to test your computer, device or internet before the concert please feel free to click here
Because of limited space on smaller screens, the menu is collapsed into a small dropdown called a ‘hamburger’ menu. Click the three horizontal lines on the top right (it looks a bit like a hamburger) and you will see the menu.
Note: You will only see the hamburger menu if you are on a mobile device or if you have reduced the size of your browser window.
To watch video online a fast internet connection is needed.
To check your connection go to Speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.
If the player keeps pausing or buffering then it generally means that you do not have enough bandwidth to view the stream.
Try viewing a lower quality version of the stream and see if that helps. To do that, click on the Cog button at the bottom right of the player and choose a lower number.
Supported browsers are:
This is the most simple way. Simply connect your laptop, iPad or tablet to your TV via HDMI or a similar cable and select the appropriate source on your TV settings.
To stop streaming, tap in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.
You’ll need a 3rd Party app installed on your Windows PC to mirror its screen.
We recommend using AirParrot to mirror from your PC. http://www.airsquirrels.com/airparrot/
To mirror the display from a laptop or desktop, you must use the Chrome browser for Windows, Mac, or Chrome OS. Because tab mirroring can drain battery life, however, you might want to plug your laptop into a power source first.
Select the Chromecast icon (the rectangle with a Wi-Fi icon in one corner) to the right of the address bar. You can also select Okay, Got It to dismiss the welcome message. To mirror your current browser tab, simply select your Chromecast from the list. To mirror your entire desktop display, click on Cast tab, then select Cast desktop. Select your device from the list, then decide whether to uncheck the box for sharing audio. Select Share to begin casting. To lower the volume or stop casting, click the Chromecast icon to bring up the menu. (You’ll still need to increase your television’s volume if the sound isn’t loud enough.) You can also stop casting by exiting the Chrome browser.
Android screen mirroring should work with any phone or tablet running Android 4.4.2 or higher. Again, it’s a good idea to keep your device plugged into a charger while watching a concert or show.
Open the Google Home app, which is the same app you used to set up the Chromecast.
Tap the menu button in the top-left corner, then tap Cast screen/audio at the top of the menu.
On the next page, tap Cast screen/audio, then select your Chromecast from the list to begin mirroring.
To stop casting, tap Disconnect in this menu, or open your notification shade and Disconnect under the Casting screen notification there.
Before watching the stream, make sure you have the following: