Frequently Asked Questions

Here is a list of our Frequently Asked Questions to help you with everything MDCH.  If you have any other questions, please visit our CONTACT US page or give Co-Directors Adele and Chris on 1300 994 208.

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HOW DO I WATCH THE CONCERT?

To watch a concert already purchased:

  1. Go to https://watch.melbournedigitalconcerthall.com/
  2. Log In to your account in the top right corner
  3. Click on the My Tickets icon next to Login/Logout
  4. All your concert tickets will be there with a countdown. Click Watch when it is concert time.

CAN I BUY TWO TICKETS TO THE SAME CONCERT?

The computer will only let you buy one ticket per email address but if you would like to buy a second one to support an artist (or to give it as a gift to a friend), create a second profile with a second email address and you will have doubled your aid for the musician!

How can I test to see if I can view the stream?

If you would like to test your computer, device or internet before the concert please feel free to click here 

How do I access the menu on a mobile device?

Because of limited space on smaller screens, the menu is collapsed into a small dropdown called a ‘hamburger’ menu.  Click the three horizontal lines on the top right (it looks a bit like a hamburger) and you will see the menu.

Note: You will only see the hamburger menu if you are on a mobile device or if you have reduced the size of your browser window.

What sort of internet connection do I need?

To watch video online a fast internet connection is needed.
To check your connection go to Speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.

The player keeps buffering, what do I do?

If the player keeps pausing or buffering then it generally means that you do not have enough bandwidth to view the stream.
Try viewing a lower quality version of the stream and see if that helps. To do that, click on the Cog button at the bottom right of the player and choose a lower number.

What web browsers are supported?

Supported browsers are:

  • Chrome
    • Desktop 58+
    • Android 59+
  • Safari
    • Desktop 10+
    • iOS 10+
  • Firefox 52+
  • IE11+
  • Edge 14+

How do I Mirror to my HD TV?

Connecting via an HDMI cable

This is the most simple way.  Simply connect your laptop, iPad or tablet to your TV via HDMI or a similar cable and select the appropriate source on your TV settings.

AirPlay video from your iPhone, iPad, or iPod touch
  1. Open the site https://watch.melbournedigitalconcerthall.com and find the concert that you want to AirPlay to your Apple TV.
  2. Tap Airplay
  3. Choose your Apple TV. If you don’t see your Apple TV, make sure that your iOS device is connected to the same Wi-Fi network as your Apple TV.

To stop streaming, tap  in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.

AirPlay video from a MAC
  1. Open the site https://watch.melbournedigitalconcerthall.com and find the concert that you want to AirPlay to your Apple TV.
  2. Click the  icon on the right side of your Mac’s menubar.
  3. Click on Apple TV from the dropdown. (If you have multiple Apple TV’s in the vicinity, choose the one you want to use right now).
AirPlay from a Windows PC

You’ll need a 3rd Party app installed on your Windows PC to mirror its screen.
We recommend using AirParrot to mirror from your PC. http://www.airsquirrels.com/airparrot/

Chromecast mirroring

To mirror the display from a laptop or desktop, you must use the Chrome browser for Windows, Mac, or Chrome OS. Because tab mirroring can drain battery life, however, you might want to plug your laptop into a power source first.
Select the Chromecast icon (the rectangle with a Wi-Fi icon in one corner) to the right of the address bar. You can also select Okay, Got It to dismiss the welcome message. To mirror your current browser tab, simply select your Chromecast from the list. To mirror your entire desktop display, click on Cast tab, then select Cast desktop. Select your device from the list, then decide whether to uncheck the box for sharing audio. Select Share to begin casting.  To lower the volume or stop casting, click the Chromecast icon to bring up the menu. (You’ll still need to increase your television’s volume if the sound isn’t loud enough.) You can also stop casting by exiting the Chrome browser.

Chromecast mirroring from an Android device

Android screen mirroring should work with any phone or tablet running Android 4.4.2 or higher. Again, it’s a good idea to keep your device plugged into a charger while watching a concert or show.
Open the Google Home app, which is the same app you used to set up the Chromecast.
Tap the menu button in the top-left corner, then tap Cast screen/audio at the top of the menu.

On the next page, tap Cast screen/audio, then select your Chromecast from the list to begin mirroring.
To stop casting, tap Disconnect in this menu, or open your notification shade and Disconnect under the Casting screen notification there.

How do I prepare for watching a live stream?

Before watching the stream, make sure you have the following:

  • A computer with stable internet connection
  • Headphones or quality speakers